Terms and conditions

These terms and conditions apply to every order placed through the My Seef webshop and to every agreement between you and My Seef B.V. Please read them carefully before placing an order.

1. Who we are

• My Seef B.V.
• Kornalijnstoep 34, 9403 RX Assen, The Netherlands
• Chamber of Commerce (KvK) no.: 42062073
• VAT no.: NL869532741B01
• Email: support@my-seef.com

2. Applicability

These terms apply to the offer in our webshop and to all distance contracts arising from it. Deviating agreements only apply if we have confirmed them in writing.

3. Offer and prices

• All prices are in euros and include VAT.
• Any shipping costs are shown before you complete your order.
• Obvious mistakes or errors in the offer (for example, a clearly incorrect price) do not bind us.

4. The agreement

The agreement is formed the moment you complete your order and we confirm it by email. We may refuse an order or request additional information where there are reasonable grounds to do so.

5. Payment

Payment is made through our secure payment environment using the payment methods offered there. Payment is processed at the time of ordering, unless stated otherwise (for example, for a pre-order).

6. Delivery

• Regular orders are delivered within 1–2 business days within the Netherlands.
• Shipping is free within the Netherlands.
• For a pre-order, we ship as soon as the relevant batch is available; the expected date is shown on the product page.
• The risk of damage or loss transfers to you once the order has been delivered.

7. Right of withdrawal

You have the statutory right to withdraw from your order within 14 days without giving a reason. My Seef additionally offers a 30-day reflection period. Details on how to withdraw, under what conditions, and how refunds work are available on our returns page, or by emailing support@my-seef.com.

8. Warranty and conformity

You always have the statutory warranty: the product must meet what you may reasonably expect of it. My Seef additionally provides a 2-year warranty against manufacturing and material defects. The warranty does not cover damage from improper use, accidents or normal wear, nor replaceable parts such as the battery.

9. Important: using the pendant

• My Seef is a tool that alerts your loved ones and never replaces the emergency number 112 (or your local emergency number). In a life-threatening emergency, always call 112 first.
• It works together with the free app on your phone and depends on a working phone, Bluetooth, a network or internet connection, and sufficient battery on both the pendant and your phone.
• We do our utmost to ensure reliable operation, but cannot guarantee uninterrupted or error-free availability.

10. Liability

Our liability is limited to what is set out in these terms and to what mandatory law permits. We are not liable for damage arising from the pendant, the app or a connection not functioning, or not functioning correctly, except to the extent such damage results from intent or gross negligence on our part. Nothing in these terms limits your mandatory statutory consumer rights.

11. Complaints and disputes

Have a complaint? Let us know at support@my-seef.com and we'll work with you to find a solution. These terms are governed by Dutch law. You may also submit a dispute via the European ODR platform.

12. Changes

We may update these terms from time to time. Your order is governed by the terms that were in effect at the time you placed it.